Frequently Asked Questions
Login Related
Not able to log in to access the course?
After your batch allotment, it takes 48hrs to activate your account and provide access. You can
also leave a message in the WhatsApp group that is allotted for your batch.
I forgot my password. What needs to be
done?
You choose the option of “forgot password” on the portal to reset the password or reach our support team to reset it.
General Queries
What if I have more queries?
You can write to us directly at support@infinitylearn.com.
Billing
What is your price point?
There are multiple modules and each module will be personalized to the learning needs of the students. Our
engagement manager will be able to help you with pricing.
Program Related
Is there any demo session that we can attend?
Yes, most of our programs have demo classes. More details about the demo classes will be
provided by our engagement team.
Do we get certificates after course completion?
Yes, WizKlub provides Certification. At the end of your
course.
Will I get access to modules even after completion of the module?
Yes, you can access the module even after completion of the
program.
Do the parents need to be there during the class?
The parent’s presence in the class is not mandatory.
I have queries related to my child’s progress, whom should I contact?
Mentors/instructors will be in touch with you regularly to discuss
your child's progress.
Which age group kids can take your programs?
For learning there is an age bar however, the programs are offered to the age group of 6
-14.
Batch Related
Can we opt for session timings at my convenience?
Yes, you can complete flexibility on this at wizklub. You can choose between a weekend
or a weekday batch as per your child's school curriculum and the classes will be scheduled accordingly.
What is the
size of each batch?
The batch size will vary from 3-5 kids.
We want to change the batch, as the timing
allotted is not working with us?
Yes, you can change the batch according to the kid's availability.
Session Related
What is the duration of each session?
The standard time is 45 minutes. In exceptional cases, the class can be extended for 10-15
minutes.
Learning and Development
Will we get support for products taken?
Yes, all the queries will be taken care of by the WizKlub team as a primary
contact.
How long does it take the average learner to learn how to use and implement your product?
All our products are user-friendly and have a
support guided quick learning system. If you are a quick learner it would take an hour or less.
Why should we choose your product over similar, less expensive, or free options?
All our programs are unique and the cost of our programs
are significantly lower because it combines live classes along with quality sessions. WizKlub offers you the best value for money.
How will your product help students learn?
We use the latest technology to build our product. The programs are designed such that
children learn by hands-on activities, Unwinding concepts in a gradual manner, gaining knowledge at the same time.
Can students use this product to collaborate?
Yes, Kids have an opportunity to collaborate and work on
projects.
What type of professional development and support do you provide? Is there an additional cost?
Our programs help improve cognitive skills
of children making them comfortable enough to learn technology. We encourage children to complete projects where they apply STEM. In addition to that, we encourage children to showcase their
work in the community portal and guide them on representing their work to everyone else. We don't charge anything extra for this effort.
Can teachers or students use your product at home?
Yes, any paid customer of WizKlub is allowed to use the product at
home.
What will motivate students to become excited about using this product?
All our products come with lots of research from industry experts
which helps the children to learn cognitive skills through tech products. We do encourage the kids with hand-on experiments rather than theory concepts.
Do we need to purchase anything else to increase the product's efficacy or potential?
Not required. The product has the potential to work
efficiently and does not require any third-party substitute
